Job Description
Join our award-winning team at Pacific Connect Solutions, where we're revolutionizing customer support in the heart of Sacramento! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to our diverse client base. We offer a collaborative, growth-oriented environment with competitive compensation and comprehensive benefits. If you're passionate about problem-solving and thrive in dynamic settings, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of products and services
- Adhere to SLAs while maintaining 95% customer satisfaction score
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)