Job Description
Join our award-winning customer service team in sunny Tucson! At Southwest Support Solutions, we pride ourselves on delivering exceptional experiences for our clients. We're seeking passionate individuals who thrive in fast-paced environments and want to make a real difference. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance targets for CSAT and resolution rates
- Contribute to process improvement initiatives
- Train new team members on best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills in English (bilingual Spanish valued)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- Valid Arizona driver's license (for occasional off-site events)