Job Description
Join our award-winning customer experience team in Milwaukee! We're seeking passionate individuals to deliver exceptional service to our diverse client base. This role offers growth opportunities, competitive benefits, and a collaborative work environment in downtown Milwaukee. If you thrive in fast-paced settings and love helping others, this is your perfect career move.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-volume environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required