Job Description
Join our award-winning customer experience team at Denver Solutions Group! We're seeking passionate individuals to deliver exceptional support while growing your career in the heart of Colorado's thriving business hub. Enjoy competitive benefits, flexible scheduling, and a culture that values your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge through continuous training
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Type 40+ WPM with strong attention to detail