Job Description
Join our award-winning team as a Customer Service Representative at Seattle Solutions Group! We're seeking empathetic professionals to deliver exceptional experiences for our tech-savvy clientele in the heart of Seattle. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace with stunning Puget Sound views.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in Salesforce with precision and attention to detail
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium services
- Maintain 20+ daily interactions while meeting SLA targets
- Contribute to process improvement initiatives monthly
Qualifications
- 2+ years B2B customer service experience in SaaS/tech industry
- Proficiency in Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Associate degree or equivalent professional certification
- Experience with CRM analytics and reporting tools