Job Description
Join our award-winning customer experience team in vibrant San Antonio! We're seeking passionate individuals to deliver exceptional service and become the voice of our brand. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Work from our modern downtown office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) required
- Experience in SaaS or tech industry preferred