Job Description
Join our award-winning team at Philadelphia Financial Services as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our valued clients in the heart of Philadelphia. This role offers growth opportunities, competitive benefits, and a collaborative environment where your voice matters. Help us redefine customer excellence while building a rewarding career in the City of Brotherly Love.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve account issues, billing concerns, and product inquiries efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer challenges
- Identify upsell opportunities to enhance customer satisfaction and business growth
- Participate in ongoing training to stay updated on products and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Ability to multitask and prioritize in a dynamic setting
- Strong problem-solving abilities with a solutions-oriented mindset
- Philadelphia residency or willingness to relocate to the area