Job Description
Join our award-winning team as a Customer Service Representative in beautiful Colorado Springs! We're urgently seeking empathetic problem-solvers to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits package, and a supportive culture that values your growth. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns with empathy
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex cases
- Identify upsell opportunities while maintaining customer focus
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred