Job Description
Join Sacramento's fastest-growing customer service team! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse client base. This is a rare opportunity to launch your career with a company that invests in your growth and offers competitive benefits. If you thrive in fast-paced environments and possess exceptional communication skills, we want you on our team!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing escalations
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities with conflict resolution expertise
- Type 45+ WPM with accurate data entry skills
- Ability to multitask across multiple communication channels
- Flexible availability including evenings and weekends
- High school diploma or equivalent required (college preferred)