Job Description
We're urgently seeking passionate Customer Service Representatives to join our dynamic team in Memphis, TN! As the frontline of our organization, you'll deliver exceptional support to our valued clients while driving customer satisfaction and retention. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment focused on your growth. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization required