Job Description
Join our award-winning team in the heart of Nashville! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace.
Why You'll Love Working With Us:
- Industry-leading training program and career advancement opportunities
- Modern office in Nashville's thriving SoBro district
- Health, dental, vision insurance + 401(k) matching
- Flexible hybrid work schedule after 90 days
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to improve processes
- Meet/exceed monthly performance KPIs (CSAT, FCR, AHT)
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions
Qualifications
- 2+ years of customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college degree a plus)
- Availability for evening/weekend shifts (1-2 days/month)
- Positive attitude and resilience under pressure