Job Description
Join our award-winning customer experience team in the heart of Austin! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy a collaborative environment, competitive compensation, and opportunities for career growth in a rapidly expanding tech hub. If you thrive in fast-paced settings and excel at turning challenges into solutions, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of products/services
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure