Job Description
Join Our Award-Winning Team in New Orleans! NOLA Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences to our valued clients. As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture in the heart of the Big Easy. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Contribute to process improvement initiatives
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- French/English bilingual a plus
- Passion for New Orleans community engagement