Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Raleigh, NC. This urgent hiring opportunity offers competitive compensation, comprehensive benefits, and a dynamic team environment where your skills make a real impact. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for resolution time, customer satisfaction (CSAT), and first-call resolution
- Participate in ongoing product training to maintain expertise
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with strong active listening
- Ability to multitask while maintaining attention to detail
- Customer-focused mindset with empathy and patience
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends
- Typing speed of 40+ WPM