Job Description
Join our award-winning customer service team in Baltimore and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while representing industry-leading brands. Enjoy a collaborative work environment with comprehensive training, career advancement opportunities, and competitive benefits including health insurance and retirement plans. Immediate start available – apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-call resolution
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in continuous training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Typing speed of 45+ WPM with 95% accuracy
- Ability to work flexible shifts including evenings/weekends
- Exceptional problem-solving and conflict resolution skills
- Must pass background check and drug screening