Job Description
Join our award-winning team as a Customer Service Representative in Memphis, TN! We're seeking empathetic and motivated individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real impact. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask while maintaining attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude with a passion for helping others