Job Description
Join Denver's premier customer experience team! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our valued clients. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with professionalism and enthusiasm. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Denver.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate customer records
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer value
- Meet daily performance metrics including handle time and first-call resolution
- Document interactions in CRM systems for quality assurance
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize competing demands
- Empathy and patience when handling challenging situations
- Available to work flexible shifts including evenings/weekends