Job Description
Join our award-winning team at Milwaukee Tech Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a modern downtown workspace, comprehensive benefits, and opportunities for career advancement. Be part of a company that values your growth and invests in employee success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet or exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM)
- Basic technical troubleshooting knowledge