Job Description
Join our award-winning team in Baltimore and become the voice of excellence! Baltimore Customer Solutions Inc. is seeking a passionate Customer Service Representative to deliver exceptional experiences for our diverse clientele. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities in one of Maryland's most vibrant cities.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and FCR targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening