Job Description
Join our award-winning team at Nexus Solutions, where customer satisfaction isn't just a goal—it's our passion. We're seeking a dedicated Customer Service Representative to be the voice of our brand in Portland. In this dynamic role, you'll transform customer interactions into memorable experiences while advancing your career in a supportive, growth-oriented environment. Enjoy competitive benefits, flexible scheduling, and ongoing training that empowers you to thrive. If you're a natural problem-solver with a heart for service, apply today and become part of Portland's premier customer experience team!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95%+ satisfaction ratings
- Resolve complex inquiries and complaints using empathy and solution-focused communication
- Maintain detailed CRM records to ensure seamless handoffs and accurate tracking
- Collaborate with sales and tech teams to address multi-channel customer needs
- Exceed performance metrics for response time and first-contact resolution
- Proactively identify process improvements to enhance customer journey efficiency
- Mentor new hires on company protocols and best practices
Qualifications
- Minimum 1 year experience in customer service or call center environment
- Proven track record of meeting/exceeding KPIs in previous roles
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Ability to navigate multiple systems simultaneously with strong attention to detail
- Adaptability to flexible schedules including evenings/weekends as needed
- Associate's degree or equivalent technical certification preferred