Job Description
Join our award-winning team at Nashville Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown Nashville workplace. If you thrive in fast-paced environments and love helping others, this is your next career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed knowledge of company products/services
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure