Job Description
Join our award-winning customer experience team in Virginia Beach! Coastal Solutions Group is seeking passionate individuals to deliver exceptional service as our newest Customer Service Representatives. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth matters. If you thrive in dynamic settings and love helping others, apply today to become part of our coastal community!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy with 50+ WPM typing
- Positive attitude with resilience under pressure