Job Description
Join our award-winning customer support team at Pacific Connect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse client base in Long Beach. Enjoy a collaborative environment, comprehensive training, and opportunities for career growth. We offer competitive pay, health benefits, and a flexible work schedule. If you thrive in dynamic settings and love helping people, this is your chance to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities to enhance customer value
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; degree a plus
- Available to work rotating weekends/holidays