Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. This hybrid role combines remote flexibility with in-office collaboration in our downtown Louisville hub. Enjoy comprehensive benefits, professional development, and a culture that prioritizes growth and work-life balance.
Our ideal candidate thrives in dynamic environments, possesses strong problem-solving skills, and is committed to turning every customer interaction into a positive moment. If you're ready to launch a rewarding career in customer support, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and FCR targets
- Contribute to process improvement initiatives for enhanced service delivery
- Maintain deep product knowledge across multiple service lines
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; associate's degree preferred
- Strong typing speed (40+ WPM) and computer literacy
- Positive attitude with demonstrated resilience under pressure