Job Description
Join our award-winning customer experience team at NexGen Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Columbus. Enjoy a collaborative environment, comprehensive benefits, and opportunities for career advancement. If you thrive in fast-paced settings and love helping others, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities for existing clients
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Valid Ohio driver's license (for occasional field visits)