Job Description
Join our award-winning customer experience team at Nexus Solutions Group, where your voice shapes how millions interact with our brand. We're seeking passionate Customer Service Representatives to deliver exceptional support in Fort Worth's thriving business district. Enjoy competitive benefits, career growth opportunities, and a culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities through consultative approach
- Participate in monthly training to enhance product knowledge
- Maintain service level agreements with average 30-second response time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening