Job Description
Join our dynamic team in Riverside, CA and start your new career tomorrow! GlobalTech Solutions Inc. is seeking dedicated Bilingual Customer Support Specialists to serve our international client base. We pride ourselves on our inclusive culture and offer comprehensive onboarding support for foreign professionals. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a thriving tech hub.
Why Choose Us?
- Immediate start opportunities
- Visa sponsorship assistance
- Multicultural work environment
- Paid training and certifications
- Health benefits and retirement plans
Responsibilities
- Provide exceptional customer support via phone, email, and chat in English and Spanish
- Resolve technical issues and troubleshoot software problems
- Document customer interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Fluent in English and Spanish (written and verbal)
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Authorized to work in the United States