Job Description
Join our dynamic tech team in London and enjoy the financial security of weekly pay! Innovate Solutions Ltd is seeking a Tech Support Specialist to deliver exceptional service to our growing client base. We offer competitive compensation, flexible scheduling, and a vibrant workplace culture that values growth and work-life balance. This is your chance to accelerate your career in the heart of the UK's tech hub while enjoying consistent weekly paychecks.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems efficiently
- Document all support cases in our CRM system with detailed notes
- Train users on new technologies and best practices
- Collaborate with IT teams to implement system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- CompTIA A+ or equivalent certification required
- Minimum 2 years of IT support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting and diagnostic skills
- Excellent verbal and written communication abilities
- Experience with ticketing systems (e.g., Zendesk, Jira)