Job Description
Are you looking to kickstart your career in the booming tech industry? TechNova Solutions is urgently hiring a motivated Junior IT Support Associate in Portland, OR. We value potential over experience and are looking for eager learners to join our growing team. If you have a passion for technology and excellent communication skills, we want to hear from you!
As a Junior IT Support Associate, you will be the first point of contact for our employees, helping them navigate technical challenges and ensuring our systems run smoothly. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a professional environment.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of company devices and peripherals.
- Respond to incoming helpdesk tickets and email inquiries in a timely and professional manner.
- Collaborate with senior IT staff to implement new software updates and security patches.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Conduct basic user training on new systems and software tools.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science, Information Technology, or related field is a plus).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and peripherals.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first attitude.
- Willingness to learn new technologies and complete required certifications.
- Ability to work both independently and as part of a collaborative team.
- Reliable internet connection and a home office setup if remote work is involved.