Job Description
Are you looking for a job that pays you every week?
Apex Solutions is seeking a reliable and friendly Customer Support Specialist to join our growing team in Austin, TX. We offer a competitive hourly rate, flexible shifts, and the peace of mind that comes with weekly pay.
In this role, you will be the first point of contact for our valued clients, providing top-tier service and resolving inquiries efficiently.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a professional and empathetic approach.
- Resolve customer issues and complaints while adhering to company policies and procedures.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Stay updated on product knowledge to provide accurate information to customers.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently in a remote environment.