Job Description
Join our dynamic team at Apex Solutions Group and enjoy the financial flexibility of weekly pay! We're seeking a Customer Service Specialist to deliver exceptional experiences to our San Jose-based clients. This role offers immediate compensation cycles and opportunities for growth within a supportive environment. If you thrive in fast-paced settings and value timely rewards, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Excellent written and verbal communication
- Spanish fluency highly desirable