Job Description
Join our dynamic team at Pacific Coast Solutions and enjoy the financial flexibility of weekly pay! We're seeking motivated Customer Service Specialists to deliver exceptional support to our clients in the San Diego area. This full-time role offers competitive hourly rates with direct deposit every Friday, plus comprehensive benefits including health insurance and retirement plans.
Our company culture values work-life balance, professional growth, and community impact. As part of our team, you'll gain valuable experience in client relations while building lasting relationships with both customers and colleagues. We provide paid training and opportunities for advancement within our rapidly expanding organization.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and escalate complex cases to appropriate departments
- Maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals through cross-functional collaboration
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience in handling challenging situations
- Valid California driver's license (required for occasional off-site meetings)
- Bilingual English/Spanish speakers are strongly encouraged to apply