Job Description
Join Sunshine Solutions Group as a Customer Service Specialist and enjoy the convenience of weekly pay! We're seeking energetic individuals to deliver exceptional client experiences in our dynamic Miami office. This part-time role offers immediate compensation opportunities and flexible scheduling while building valuable professional skills. Perfect for students, gig economy workers, or anyone seeking reliable income without waiting for bi-weekly cycles.
Responsibilities
- Handle inbound/outbound client calls and resolve inquiries within 24 hours
- Process transactions and update customer records using CRM software
- Collaborate with team to resolve escalated issues and maintain service quality
- Document interactions and maintain accurate client databases
- Meet weekly performance metrics for call volume and resolution rates
- Participate in ongoing product training sessions
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong typing skills (40+ WPM) with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Spanish/English bilingual preferred (not required)
- Valid Florida ID and reliable transportation
- Pass background check and drug screening