Job Description
Are you a proactive problem-solver looking for a rewarding part-time opportunity in the heart of North Carolina? Charlotte Tech Solutions is seeking a dedicated Part-Time Customer Service Representative to join our expanding team.
We pride ourselves on delivering exceptional service to our clients. In this role, you will serve as the first point of contact, ensuring our customers feel valued and supported. We offer a flexible schedule that fits your lifestyle while providing a competitive hourly rate.
Why Join Us?
- Flexible Scheduling: Choose shifts that work best for you.
- Competitive Pay: Earn $15.00 - $20.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward office in Uptown Charlotte.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage customer accounts, update records in our CRM system, and ensure data accuracy.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Assist in the onboarding process for new clients and provide product training where necessary.
- Maintain a positive and professional demeanor in all interactions.
- Collaborate with the sales and technical teams to ensure a seamless customer journey.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or client support is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Ability to multi-task in a fast-paced, remote or office environment.
- Reliable internet connection and computer access (if remote).