Job Description
Join Dallas Premier Solutions and enjoy the financial freedom of weekly pay while building a rewarding career! We're seeking a dynamic Customer Service Specialist to join our growing team in Dallas. This role offers stability, growth opportunities, and the unique benefit of receiving your paycheck every week – perfect for professionals seeking predictable income and work-life balance.
Our modern, collaborative environment values innovation and employee well-being. You'll receive comprehensive training, competitive benefits, and the chance to make a real impact on our clients' experiences. If you're ready to accelerate your career with a company that invests in its people, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, process orders, and troubleshoot technical problems efficiently
- Document all interactions in CRM systems while maintaining 98% accuracy
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet or exceed weekly performance metrics including CSAT scores and resolution times
- Identify opportunities for process improvements and share actionable feedback
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including occasional weekends
- Valid Texas driver's license and reliable transportation