Job Description
Join Atlanta's leading customer service provider with immediate weekly pay opportunities! Apex Solutions Group is seeking energetic Customer Service Specialists to support our Fortune 500 clients. Enjoy the stability of full-time employment with paychecks issued every Friday, plus comprehensive benefits and career growth potential. Our modern downtown Atlanta office offers a collaborative environment where your contributions are recognized weekly.
Why Choose Apex Solutions Group?
- Weekly paycheck processing (no more waiting 2 weeks!)
- Health, dental, and vision insurance starting day one
- Paid training and career advancement programs
- Performance-based quarterly bonuses
- Modern downtown Atlanta location with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries and technical support issues using CRM systems
- Meet/exceed weekly performance metrics (average handle time, CSAT scores)
- Document all customer interactions accurately in Salesforce database
- Collaborate with team to improve customer experience workflows
- Participate in monthly training sessions on new products/services
- Uphold company compliance standards during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Reliable transportation to downtown Atlanta office
- Flexibility to work occasional weekends during peak seasons
- Passion for helping others and delivering outstanding service