Job Description
Join Capital Solutions Group and enjoy the financial flexibility of weekly pay! We're seeking energetic Customer Service Specialists to support our growing client base in Washington DC. This role offers competitive hourly rates, comprehensive training, and immediate payment processing every Friday. Perfect for students, career-changers, or anyone seeking reliable income without waiting for bi-weekly pay cycles.
Why Choose Us?
• Weekly direct deposit
• Flexible weekday/evening shifts
• Career advancement opportunities
• Free downtown parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via VoIP systems
- Resolve billing inquiries and account discrepancies using Salesforce CRM
- Process service orders and schedule technician appointments
- Document all interactions in compliance with PCI-DSS standards
- Collaborate with billing department for complex account resolutions
- Maintain 95% customer satisfaction score through quality metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Typing speed of 45+ WPM with 98% accuracy
- Ability to work rotating weekends (Sat/Sun shifts available)
- Must pass background check and drug screening
- Spanish bilingual candidates strongly encouraged to apply