Job Description
Join our dynamic team at SwiftPay Solutions Ltd and enjoy the financial stability of weekly pay! We're seeking a dedicated Customer Service Specialist to support our growing client base in London. With competitive weekly payouts, comprehensive benefits, and a vibrant work environment, this role offers immediate financial relief and career growth opportunities. Our commitment to employee well-being includes flexible schedules, professional development, and a supportive culture where your contributions are recognised weekly.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and live chat
- Resolve billing and payment issues with precision and empathy
- Update client records in Salesforce and CRM systems
- Collaborate with finance team to ensure weekly payroll accuracy
- Maintain 95% customer satisfaction through proactive communication
- Identify process improvements to enhance service efficiency
- Train new hires on company protocols and systems
Qualifications
- Minimum 2 years in customer service or support role
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities in high-volume environments
- UK work authorization and right to work in England
- Ability to work flexible hours including weekends
- Basic knowledge of financial systems and processes
- Relevant certification in customer service (desirable)