Job Description
Join PayFlow Solutions Ltd and experience the financial freedom of weekly pay! We're seeking a dedicated Customer Service Specialist to join our dynamic team in London. Enjoy the stability of a full-time role with the unique benefit of receiving your salary every week, helping you manage cash flow with ease. This role offers competitive compensation, comprehensive training, and a supportive work environment in the heart of the UK's financial capital.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve payment processing issues and account discrepancies
- Document interactions accurately in CRM systems
- Collaborate with billing and finance teams for weekly payroll coordination
- Meet weekly performance targets for customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- 1+ years of customer service experience
- Strong problem-solving and communication skills
- Proficiency in CRM software (Salesforce preferred)
- Ability to work flexible hours including some weekends
- Basic understanding of financial systems
- Positive attitude with a service-first mindset