Job Description
Join our dynamic team at Apex Solutions Ltd and enjoy the financial security of weekly pay! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences in our Manchester headquarters. This role offers rapid career progression, comprehensive training, and a supportive work environment where your contributions are recognized weekly. Perfect for professionals seeking stability and growth opportunities in the heart of England.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and account issues with first-contact resolution
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score targets
- Participate in weekly performance reviews and training sessions
Qualifications
- 1+ years customer service experience
- Proficiency in Zendesk and Salesforce platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities with data-driven approach
- Relevant certification in customer management preferred