Job Description
Join our dynamic team at FlexiStaff Solutions and enjoy the benefit of weekly pay! We're seeking enthusiastic Customer Service Specialists to support our growing client base in Louisville. This role offers flexible scheduling with guaranteed weekly paychecks, perfect for students, gig workers, or anyone seeking reliable income without waiting for bi-weekly cycles. Enjoy a supportive environment with paid training and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in CRM systems and flag escalations appropriately
- Collaborate with team members to maintain service level standards
- Participate in ongoing product knowledge training
- Meet daily performance metrics for call volume and resolution times
Qualifications
- High school diploma or equivalent with 6+ months customer service experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving aptitude and patience under pressure
- Flexibility to work evenings/weekends based on business needs
- Valid US work authorization and reliable transportation