Job Description
Join our dynamic team and enjoy the financial security of weekly pay! Coastal Staffing Solutions is seeking a dedicated Customer Service Specialist in Virginia Beach to deliver exceptional client experiences. This full-time position offers competitive wages, comprehensive benefits, and a supportive work environment where your contributions are recognized weekly.
As a key member of our client service team, you'll handle inquiries, resolve issues, and maintain positive relationships with customers across diverse industries. We provide paid training, flexible scheduling options, and opportunities for career growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, product, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Flexibility to work occasional evenings or weekends as needed