Job Description
Join Miami's fastest-growing staffing agency and experience the freedom of weekly pay! We're seeking passionate Customer Service Specialists to join our dynamic team. Enjoy consistent schedules, no hidden fees, and immediate start dates with our innovative weekly payroll system. Perfect for students, gig workers, and professionals seeking flexible income without the typical pay cycle delays. Work in a vibrant downtown Miami environment with competitive benefits including paid training and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues efficiently while maintaining high customer satisfaction
- Process transactions and update client information in our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings and weekends
- Bilingual proficiency in English/Spanish highly valued
- Positive attitude and resilience in fast-paced environments