Job Description
Are you looking for a job in Philadelphia that values your time and effort? PhillyCare Connect is seeking a motivated Customer Service Representative to join our dynamic team. We are committed to providing our employees with a transparent and rewarding work environment, featuring a reliable weekly pay schedule.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We offer competitive hourly rates, comprehensive training, and a clear path for advancement. If you are ready to start earning immediately and want to work in a supportive environment, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries with professionalism and efficiency.
- Process orders, returns, and exchanges accurately using our internal systems.
- Resolve customer complaints and issues to ensure high satisfaction scores.
- Collaborate with the logistics and sales teams to resolve product and delivery concerns.
- Maintain up-to-date customer records and documentation.
- Identify opportunities to cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations is a plus.
- Strong verbal and written communication skills.
- Ability to type 40+ WPM and navigate computer systems quickly.
- Must be available to work flexible hours, including weekends and holidays.
- Reliable internet connection and a quiet workspace.