Job Description
Are you looking for a stable career with guaranteed weekly pay in Kansas City? KC Tech Solutions is currently seeking a motivated Customer Service Representative to join our growing team.
We pride ourselves on offering competitive compensation and a supportive work environment where your hard work is recognized immediately. If you are ready to start earning today, apply now!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries regarding products, services, and account status in a timely manner.
- Document all interactions accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure client satisfaction.
- Identify opportunities to upsell products and improve customer retention.
- Maintain a positive, empathetic attitude during high-stress periods.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not required (we train).
- Excellent verbal and written communication skills.
- Ability to navigate multiple computer systems simultaneously.
- Strong problem-solving skills and attention to detail.
- Reliable transportation and availability for a standard full-time schedule.