Job Description
Join our award-winning team in Dallas, Ohio as a Part-Time Customer Service Specialist! We're seeking energetic, customer-focused individuals to deliver exceptional experiences while supporting our growing e-commerce operations. This direct hire position offers flexible scheduling, competitive pay, and opportunities for advancement. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a modern, collaborative environment with comprehensive training and performance-based incentives. Apply now to become part of a company that values your growth and contributions!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve billing discrepancies and technical support issues efficiently
- Collaborate with sales team to upsell products and services
- Maintain detailed customer records in Salesforce
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Flexible availability including weekends
- Basic knowledge of e-commerce platforms
- Positive attitude and team player mentality