Job Description
Join Capital Connect Solutions as a Customer Service Representative and enjoy the freedom of weekly pay! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Washington DC headquarters. This role offers immediate compensation cycles, flexible scheduling, and comprehensive training to accelerate your career growth. Perfect for students, gig workers, and professionals seeking predictable income without delays.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service concerns with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed weekly performance metrics (CSAT, resolution rate)
- Collaborate with team members to improve service workflows
- Participate in daily huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work rotating shifts including weekends
- Strong attention to detail and typing speed (40+ WPM)
- Background check and drug test required