Job Description
Join Boston Staffing Solutions and enjoy the financial flexibility of weekly pay! We're seeking enthusiastic Customer Service Associates to support our clients in Boston's thriving service sector. This temporary role offers immediate start dates, consistent weekly paychecks, and the opportunity to build valuable experience in a dynamic environment. Perfect for students, gig workers, or anyone seeking reliable income without waiting for bi-weekly cycles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols and CRM systems
- Process orders, returns, and account modifications accurately
- Document all interactions in Salesforce with detailed notes
- Collaborate with team members to resolve escalated issues
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service experience preferred
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent communication skills and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Reliable transportation to downtown Boston location
- Positive attitude and willingness to learn new technologies
- Background check and drug screen required