Job Description
Are you ready to accelerate your career? Apex Digital Solutions is revolutionizing the tech landscape, and we are currently seeking a dedicated Weekend Technical Support Specialist to join our elite team in Los Angeles, CA, with exciting opportunities expanding into Florida.
We understand that the best support happens when the world is resting. That’s why we are looking for high-energy problem solvers to work our critical weekend shifts. Whether you are based in the heart of Los Angeles or planning a move to sunny Florida, this is your chance to join a high-growth organization that values your time and talent.
Why Choose Us?
- Flexible Scheduling: Work 3-4 shifts a week, enjoy your weekdays free.
- Competitive Pay: Earn $28 - $42/hour depending on experience.
- Growth Opportunities: Clear pathways to Project Management and DevOps roles.
Join us and become the face of excellence in customer service.
Responsibilities
- Provide top-tier technical troubleshooting and support to high-profile clients via phone, email, and chat.
- Analyze complex technical issues and implement effective, immediate solutions.
- Document all interactions and resolutions in our CRM system with precision.
- Collaborate with the weekend operations team to ensure 100% uptime coverage.
- Mentor new hires and participate in weekly training sessions.
- Escalate critical security or system breaches immediately to senior leadership.
Qualifications
- Minimum of 1-2 years of experience in IT support, customer service, or technical helpdesk roles.
- Strong understanding of operating systems (Windows, macOS) and network protocols.
- Must be available to work weekends (Friday, Saturday, Sunday) and occasional holidays.
- Excellent verbal and written communication skills with a focus on empathy and patience.
- Ability to work independently and manage a high volume of concurrent tickets.
- Bachelor’s degree in Computer Science or related field is a plus.