Job Description
Are you ready to accelerate your career in the tech capital of the world?
Apex Support Systems is urgently hiring a dedicated Weekend Technical Support Specialist to join our dynamic team in San Jose, CA. We are looking for passionate problem-solvers who thrive in a fast-paced environment and want to make a tangible impact on our clients' success. Enjoy competitive pay, comprehensive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Competitive hourly rate of $25 - $35 depending on experience.
- Full benefits package including medical, dental, and vision.
- Professional development and career growth opportunities.
- Modern, collaborative work environment.
Role Overview:
As a Weekend Technical Support Specialist, you will be the first point of contact for our clients during peak weekend hours. You will diagnose, troubleshoot, and resolve technical issues with precision and empathy, ensuring minimal downtime for our customers.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat for hardware and software issues.
- Troubleshoot network connectivity problems and resolve complex system errors.
- Guide clients through step-by-step solutions to ensure technical proficiency.
- Document all interactions, issues, and resolutions in our CRM system.
- Collaborate with the engineering team to escalate and report recurring technical bugs.
- Maintain a professional and positive demeanor while handling high-volume inquiries.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and efficiently during weekend shifts.
- Customer-centric attitude with a problem-solving mindset.